Existing customers

Support that gets a ticket, not a voicemail.

Name: Vanadium Technologies
Address: Unit 8, Westcroft Business Park, Three Legged Cross, Dorset, BH21 6FQ, GB
Telephone: 0330 320 1500
Price range: ££

Every request sent here goes straight into our support system, gets a ticket number, and is picked up by the team who look after your system. Faults, services, warranties, paperwork or just a question.

Raise a support request Call 0330 320 1500

Fastest routes

Two ways in. Both land in the same queue.

Phone
0330 320 1500
Mon to Fri, 8am to 5pm. Urgent electrical faults: call.
Form
Raise a request below
Asks the right questions so we can act first time.

Before you send

Four things that fix most calls.

Inverter or battery showing an error

Note the code on the display or app, then check the isolators haven’t been switched off (they are often knocked during other work). Send us the code and a photo.

EV charger not starting

Check the app shows the charger online. If it does, unplug and re-plug the car. If it is offline, power-cycle the charger at the isolator and wait two minutes. Still stuck? Tell us the charger’s serial from its label.

Solar generating less than expected

Compare with the same week last year in the app before worrying. Winter output is a fraction of summer. If a whole string reads zero, that is a fault: send us a screenshot.

Need a certificate or handover document

MCS certificates, electrical certificates and DNO letters are all in your handover pack. If you need another copy, ask below with your postcode and we will resend it.

Support request

Tell us what's happening.

You'll get a ticket number by email. Add photos or a screenshot of the app by replying to that email.